REFUND POLICY

Effective Date: 31 July 2025 
Applies to all training program payments made via CHIP.

At FIXX BZ Resources, we are committed to providing quality training. However, we understand that situations may arise where a refund is necessary. Please read our refund policy carefully.

1. Cancellation by Participant

• Cancellation 7 days or more before the training start date:
  Full refund, minus any processing fee charged by CHIP.
• Cancellation less than 7 days before the training:
  No refund, but the seat may be transferred to another participant from the same company.

2. Cancellation by FIXX BZ Resources

If we cancel or reschedule a training session:

• You may choose a full refund or reschedule at no additional cost.

3. Refund Processing

• Approved refunds will be processed within 7–14 business days via the original payment method through CHIP.
• We are not liable for any delays caused by the payment gateway or banks.

4. How to Request a Refund

Send an email to linda@fixxbz.com.my with:

• Your full name
• Training session details
• Reason for refund
• Payment proof

We will assess and respond within 3 business days.

5. Non-Refundable Situations

Refunds will not be provided in cases of:

• No-shows without notice
• Partial attendance
• Downloaded digital content or materials

6. Contact for Refund Matters

FIXX BZ Resources
Email: linda@fixxbz.com.my
Phone: +6012-400 3988